RelayPay
OVERVIEW
Prift describes itself as a personal financial assistant that provides tailored tips and guidance to help individuals achieve their financial goals more quickly.
RelayPay
YEAR
2023
ROLE
UX Designer
About the project
Parkit is a modern car-park management system designed for Singapore’s Housing & Development Board (HDB) to replace their outdated legacy platform. With nearly a million parking spaces to manage, officers struggled with slow tools, manual processes, and incomplete data, which affected their productivity and satisfaction
Problem
There’s almost a million of parking spaces in Housing & Development Board (HDB) estates across Singapore. HDB has been relying on a legacy digital system that has not been iterated on for over a decade. Officers overseeing the parking infrastructure have been dissatisfied with the manual processes and unreliable user experience. With increasing demands on parking management and evolving technological capabilities, there was a clear need to modernize the system.
Highlights
Design efforts contributed to improved user satisfaction by over 20% and reduced time spent on manual and mundane tasks by 27%
Discovery
Stakeholder Interviews
User Interviews
Heuristic evaluation
Strategy
Guidelines & libraries
Brand Expressions
Design System
Design
Information Architecture
User Flow & wireframe
Evaluative research
Phase 1
Phase 2
Map: Before implementation, officers relied on pdf maps or had to visit specific car parks to determine where CCTVs and gantries were located
Lots allocation
There are many types of parking lots, and officers reported that there was no overview of what kinds of lots specific car parks have
Data visualization
To improve consistency and efficiency of the design system,
I was responsible for creating new components that were used by other designers and engineers
Retrospective
What I would do differently: I would advocate for implementing sprint-based work during the discovery stage to better manage workload and deadlines. Instead, we only adopted sprints once engineering investigation and implementation began.
Lessons: This was my first project with a government client, and I discovered that government operations differ fundamentally from those of tech companies. While private sector projects are driven by business impact and scale, government projects prioritize public officers' and residents' satisfaction. Instead of focusing purely on business metrics, the emphasis is on creating smooth operations and positive experiences for both civil servants and residents.
Tradeoff: One of the calculated risks I helped the team decide on was using an open-source design system instead of building our own. I partnered with an engineering lead to choose the most flexible and usable option for our project. This approach allowed us to focus on solving real officers' problems rather than reinventing standard components. The team's velocity improved significantly, though we occasionally had to work around the design system's limitations to meet specific requirements.
RelayPay
OVERVIEW
Prift describes itself as a personal financial assistant that provides tailored tips and guidance to help individuals achieve their financial goals more quickly.
YEAR
2023
ROLE
UX Designer
About the project
Parkit is a modern car-park management system designed for Singapore’s Housing & Development Board (HDB) to replace their outdated legacy platform. With nearly a million parking spaces to manage, officers struggled with slow tools, manual processes, and incomplete data, which affected their productivity and satisfaction
Problem
There’s almost a million of parking spaces in Housing & Development Board (HDB) estates across Singapore. HDB has been relying on a legacy digital system that has not been iterated on for over a decade. Officers overseeing the parking infrastructure have been dissatisfied with the manual processes and unreliable user experience. With increasing demands on parking management and evolving technological capabilities, there was a clear need to modernize the system.
Highlights
Design efforts contributed to improved user satisfaction by over 20% and reduced time spent on manual and mundane tasks by 27%
Discovery
Stakeholder Interviews
User Interviews
Heuristic evaluation
Strategy
Guidelines & libraries
Brand Expressions
Design System
Design
Information Architecture
User Flow & wireframe
Evaluative research
Phase 1
Phase 2
Map: Before implementation, officers relied on pdf maps or had to visit specific car parks to determine where CCTVs and gantries were located
Lots allocation
There are many types of parking lots, and officers reported that there was no overview of what kinds of lots specific car parks have
Data visualization
To improve consistency and efficiency of the design system,
I was responsible for creating new components that were used by other designers and engineers
Retrospective
What I would do differently: I would advocate for implementing sprint-based work during the discovery stage to better manage workload and deadlines. Instead, we only adopted sprints once engineering investigation and implementation began.
Lessons: This was my first project with a government client, and I discovered that government operations differ fundamentally from those of tech companies. While private sector projects are driven by business impact and scale, government projects prioritize public officers' and residents' satisfaction. Instead of focusing purely on business metrics, the emphasis is on creating smooth operations and positive experiences for both civil servants and residents.
Tradeoff: One of the calculated risks I helped the team decide on was using an open-source design system instead of building our own. I partnered with an engineering lead to choose the most flexible and usable option for our project. This approach allowed us to focus on solving real officers' problems rather than reinventing standard components. The team's velocity improved significantly, though we occasionally had to work around the design system's limitations to meet specific requirements.
RelayPay
OVERVIEW
Prift describes itself as a personal financial assistant that provides tailored tips and guidance to help individuals achieve their financial goals more quickly.
YEAR
2023
ROLE
UX Designer
About the project
Parkit is a modern car-park management system designed for Singapore’s Housing & Development Board (HDB) to replace their outdated legacy platform. With nearly a million parking spaces to manage, officers struggled with slow tools, manual processes, and incomplete data, which affected their productivity and satisfaction
Problem
There’s almost a million of parking spaces in Housing & Development Board (HDB) estates across Singapore. HDB has been relying on a legacy digital system that has not been iterated on for over a decade. Officers overseeing the parking infrastructure have been dissatisfied with the manual processes and unreliable user experience. With increasing demands on parking management and evolving technological capabilities, there was a clear need to modernize the system.
Highlights
Design efforts contributed to improved user satisfaction by over 20% and reduced time spent on manual and mundane tasks by 27%
Discovery
Stakeholder Interviews
User Interviews
Heuristic evaluation
Strategy
Guidelines & libraries
Brand Expressions
Design System
Design
Information Architecture
User Flow & wireframe
Evaluative research
Phase 1
Phase 2
Map: Before implementation, officers relied on pdf maps or had to visit specific car parks to determine where CCTVs and gantries were located
Lots allocation
There are many types of parking lots, and officers reported that there was no overview of what kinds of lots specific car parks have
Data visualization
To improve consistency and efficiency of the design system,
I was responsible for creating new components that were used by other designers and engineers